HR Service Delivery Counselor | BioNJ Talent Services

HR Service Delivery Counselor

Contact Information
Contact Name: 
Covance, Inc.
Organization Name: 
Covance, Inc.
Position Location: 
Indianapolis, IN, 46202, USA
Job Description:

**Job Overview**

The HR Service Delivery Counselor in People Services Contact Center receives inquiries to call/contact center and provides customer support. Performs workload fulfillment for Service Delivery activities (e.g., HR invoices, Offer administration, and employee services) and enters information into administration and tracking systems.

Essential Job Duties:

* Provide administrative support for HR responsibilities that must be handled locally (employee records, On/Off boarding), as needed depending on size and scope of the site.

* Requires unquestionable customer service skills, organization, and confidentiality.

* Limited Knowledge of HR administrative procedures, organization programs, policies and practices.

* Limited Knowledge of HR systems (Case Mgmt, Telephony, HRMS, LMS, ATS).

* Ability to solve problems with minimal guidance.

* Must be flexible and willing to assist others as needed in a team environment.

**Education/Qualifications**

* Bachelor's Degree, or equivalent combination of education, training and work experience

* AA accepted w/Experience or HR focus

**Experience**

* 0-1+ years of HR experience and related systems

* Demonstrated ability to gain knowledge of HR disciplines and processes as well as business operations

* Must be customer-focused and comfortable working with a diverse group of people

* Good relationship management skills

* Familiar with MS Office suite, particularly Excel, PowerPoint and Word

**Job Number** _2017-15511_

**Job Category** _Human Resources_

**Position Type** _Full-Time_

Additional Job or Internship Information
Position Type: 
Full time job
Function: 
Other
Job Reference: 
covance2-15511