Operations Supervisor - Contact Center | BioNJ Talent Services

Operations Supervisor - Contact Center

Contact Information
Contact Name: 
Covance, Inc.
Organization Name: 
Covance, Inc.
Position Location: 
Greenfield, IN, 46140, USA
Job Description:

**Job Overview**

Covance, the drug development business of LabCorp, is the world's most comprehensive drug development services company. Because of our broad experience, from early reserach to commercialization, our more than 20,000 employees from across the globe are in a unique position to suply insights that go above and beyond testing. Our teams impact on healthcare is remarkable. Through their every day work they've supported 100% of the top 50 durgs on the market and all the oncology drugs approved in 2016. Even through we span multiple businesses, we operate as one, sharing our knowledge to improve our efficiency an deliver on the promise of a healthy world.

At Covance, we are recognized as a leader in drug development because of our exceptional people. Our team is driven by an energized purpose to improve health and improve lives. Here, you’ll partner on diverse, industry-shaping initiatives across the drug development spectrum as you build relationships with thought leaders and supportive colleagues which will last a lifetime.

Join us as we work together to create solutions that transform extraordinary potential into reality for our clients—and your career.

A career at Covance provides our employees the unique opportunity to make an immediate impact and difference in our patient’s lives. Joining Covance will offer a rewarding career, a chance to work in an energetic & team oriented work place, and access to competitive benefits. As an employee your work will be meaningful, the patient outcomes are real, and the results are lasting. Our mission is to help our clients bring the miracles of medicine to market sooner.

We are currently hiring an Operations Supervisor-Contact Center for our San Diego, CA office.

The Operations Supervisor-Contact Center is responsible for:

+ The performance management of their direct reports

+ Delivery on the assigned program

+ The continued growth and improvement of the health of the program as a whole.

+ Data analysis, identifying trends, and providing proactive solutions and recommendations

+ Seeking a leader, a self-starter, who will take initiative working with various groups within the organization to drive our mission

This is your opportunity to have an exciting career while making a difference in people’s lives.


+ High School Diploma or GED required

+ A Bachelor’s degree or evidence of continual work towards a degree strongly preferred


+ Four or more years of customer service, volunteering, or other customer facing experience is preferred with a Bachelor’s Degree.

+ Without a degree eight or more years of healthcare or customer service work experience is preferred with a High School Diploma or GED.

+ Prior supervisory experience is preferred.

**Job Number** _2017-16153_

**Job Category** _Consulting_

**Position Type** _Full-Time_

Additional Job or Internship Information
Position Type: 
Full time job
Job Reference: